ReflexEnglish Business Writing

Objectifs pédagogiques

Public visé et prérequis

Programme détaillé

10 modules, 93 leçons

1. 01What is a memo?8 leçons

   • Description of a memo
   • Use of a memo
   • Memos vs. formal letters
   • Characteristics of a memo
   • The format of your memo - the heading section
   • The format of your memo - the body of the message
   • The style of your memo - materials
   • The style of your memo - types of memo
2. 02Writing an effective business memo11 leçons

   • Are memos still relevant today?
   • Memos vs. emails
   • How to write an effective memo
   • Tip No. 1 - Know your audience
   • Tip No. 2 - Clearly state the purpose of your memo
   • Tip No. 3 - Plan before you take action
   • Tip No. 4 - Present the main point first
   • Tip No. 5 - Enclose only appropriate information
   • Tip No. 6 - Proofread the memo
   • Tip No. 7 - Read your memo out loud
   • The ultimate checklist
3. 03Useful sentences to open an email10 leçons

   • Writing emails
   • Opening salutations
   • Copying someone in on your email
   • Forwarding an email
   • Friendly start
   • Referring to previous contact or meeting
   • Saying thank you
   • Stating the reason for writing the email
   • Following up a previous exchange
   • Apologizing for the delay of the reply
4. 04Useful sentences to write the main body of the email8 leçons

   • Writing emails
   • Attaching a document to your email
   • Additional elements and important information
   • Requests and enquiries
   • Asking for clarifications
   • Giving information
   • Getting and giving approval
   • Making or changing arrangements
5. 05Useful sentences to close an email8 leçons

   • Writing closing lines
   • Offering further help or information
   • Expecting a reply
   • Mentioning the next contact
   • Expressing thanks
   • Apologizing once again
   • Social closing lines
   • Complimentary closes
6. 06Writing effective emails13 leçons

   • About emails
   • Using an email program
   • Basic structure of an email
   • Tip N°1 ‐ Identify the purpose of the email
   • Tip N°2 ‐ Identify your audience
   • Tip N°3 ‐ Have a compelling subject line
   • Tip N°4 ‐ Start with an appropriate greeting
   • Tip N°5 ‐ Keep your message short and concise
   • Tip N°6 ‐ Pay attention to the tone of your email
   • Tip N°7 ‐ Be consistent with your font
   • Tip N°8 ‐ Write a simple closing
   • Tip N°9 ‐ Proofread and follow up
   • Tip N°10 ‐ Differences GB/US English
7. 07Types of Business letters14 leçons

   • What is a business letter?
   • Cover letters
   • Letters of recommendation
   • Follow‐up letters
   • Letters of resignation
   • Termination letters
   • Invitation letters
   • Letters of complaint
   • Apology letters
   • Sales letters
   • Order letters
   • Letters of thanks
   • Request letters
   • Inquiry Letters
8. 08Writing effective business letters2 leçons

   • Sending a letter by post
   • The appropriate format: heading, main body, ending
9. 09Useful vocabulary to write a business report12 leçons

   • Writing business reports
   • Useful linking words
   • Useful vocabulary
   • Beginning the report
   • The structure of the report
   • Methodology and findings
   • Expressing opinions
   • Reporting what was said
   • Comparing elements
   • Giving examples
   • Drawing conclusions from the report
   • Giving recommendations
10. 10Writing effective business reports7 leçons

    • What is a business report?
    • Who and what are business reports for?
    • The different types of business reports
    • The structure of a report
    • Useful tips to write a business report
    • Writing effective business reports
    • Business writing ‐ Conclusion

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